Right of withdrawal

What is the Right of Withdrawal

You can exercise the Right of Withdrawal, or return the goods received, without giving any reason within 14 days of receipt (in reference to D. lgs. 206/2005 ). In practice, if an object no longer interests you, you can simply return it to us. The item must be new, that is, not opened or used in any way. The shipping costs for returning the package will be at your expense.

To be sure, we also ask you to send us an email informing us about the goods returned.

If the goods have not yet been sent, you have the possibility to withdraw from the contract by simply writing an email to: info@formacultura.it.

In this case, the expiration of the right of withdrawal is calculated taking the receipt of this text in writing as the first day.
Attention! The package must not be in preparation or shipping!

Damaged goods or missing parts

FORMAcultura produces handcrafted models to build in wood and paper, as well as wooden puzzles, made up of dozens of parts. Production and bagging are done manually. It may happen that a piece is missing or that a detail breaks during the transport.

If this happens, don’t worry. Just write an email to info@formacultura.it indicating the missing or broken part and we will send you the spare part at no cost. In these cases it is useful to attach a photo of the piece so that you are sure of what is missing and that you can make changes to the production process so that it never happens again.E-Mail: info@formacultura.it

On the other hand, if you think that the product is not recoverable because it is too damaged you can always write to us attaching photos and description. We will send you a new one, at no cost to you.

Where to send the goods

The goods must be sent to:

FORMAcultura s.c.
Via San Paolo n.15
56125 Pisa

E-Mail: info@formacultura.it

How I will get my refund

FORMAcultura will refund once the return has been successful. A successful return means when all the returned products arrive at their destination sealed and in perfect condition. A refund will not be made on products even once opened, partially used or without original packaging! We recommend that you pack your products well and ship them in a padded envelope or in a cardboard box to our address!

We undertake to send the refund as soon as possible, however, within 14 days of receipt of the goods as required by law. We will refund the cost using the same payment method used in the original purchase transaction, unless expressly agreed. The reimbursement can also be made through a voucher, if agreed with the customer. There will be no additional costs for the refund.

Depending on how the order was paid, you will get:

  • PayPal: you will get a direct refund to your Paypal account.
  • Credit Card: You will get a direct refund to your credit card.
  • With Sofortüberweisung / Sofortbanking we will transfer the amount to your bank account: you have to send us your bank details in order to carry out the transfer!
  • Direct debit / direct debit: we will transfer the amount to your bank account.

Doubts and information

For any other questions or information you can write to us at: info@formacultura.it